Below are some of the most commonly asked questions that we receive about the event. If you still have questions, please send us an email!
Know Before You Go
A:
Early: Please arrive no earlier than 15 minutes prior to the time on your ticket.
Late: We will do our best to honour your ticket by fitting you in on another time slot. However, we can not guarantee access. Please note, missed dates will not be refunded.
Event doors close 15 minutes after the last entry time.
A: The pathway is roughly 1km, most guests spend 1 to 2 hours at the Show. Pumpkins After Dark is self-paced, please remember to take your time, create memories, and take photos along the way! Pumpkins After Dark is a one-way walkthrough with no re-entry.
A: Storybook Gardens is flat and levelled, with paved pathways running throughout much of the park that are suitable for strollers or wheelchairs. Accessible washrooms are located in the castle at the front of the park.
To make your experience as comfortable as possible, we recommend that you have assistance when you attend the event.
A: Pumpkins After Dark accepts the Access 2 card. How it works: The Access 2 cardholder must purchase their ticket in advance, and present the card at the box office when they arrive at the event and we will provide complimentary admission (one ticket) for their support person.
A: Yes, the park is wagon and stroller friendly, with paved pathways running throughout much of the park.
A: Yes, Wednesday October 15th, 22nd and 29th are pet nights!
Outside of those nights, pets are not permitted (with the exception of identified service animals).
A: Pumpkins After Dark London is located at Storybook Gardens.
A: Yes, FREE parking is available on site. We ask that you please arrive no more than 15 minutes before your designated time slot. Entry is only allowed at the specified time indicated on your ticket.
A: Warning: This event contains strobe, bright and flashing lights that are not suitable for those with photosensitive epilepsy and may cause discomfort for people with other medical conditions. Other special effects include fog machines and blacklights. The event incorporates music and sound effects that may cause discomfort to people suffering from sensitivity to loud sounds.
Pick up your pre-purchased items when you redeem your admission ticket(s) at either the concessions tent or concessions stand.
Pre-purchased products will be issued a separate QR code in the same email as your tickets.
Admission tickets and products can be found in your confirmation email and under your xpresstix account.
A: By entering this event you consent to photography, audio recording, video recording and the release for publication to be used for news, promotional purposes, advertising, inclusion on websites, social media, and any other purpose by Pumpkins After Dark Ltd.
If you wish to not have your photo taken, please let the individual taking the photo know or contact Show Management.
Tickets
A: Secure your spot by purchasing tickets online ahead of time! On-site sales are limited and subject to availability.
Please note that tickets are date and time specific. Please ensure you are purchasing the tickets for the correct date.
Tickets on sale now!
A: Secure your spot by purchasing tickets online ahead of time! On-site sales are limited and subject to availability.
Please note that tickets are date and time specific. Please ensure you are purchasing the tickets for the correct date.
Tickets on sale now!
A: Tickets may be exchanged for a different date or time up to 24 hours before your scheduled visit. Missed dates are non-refundable and cannot be rescheduled. Exchanges are subject to ticket availability and any price difference. A $5 fee per ticket applies.
There are two ways to do an exchange:
- Click the link in your confirmation email. Log in to the “My Account” page. Click on the order you want to change and select “Modify Tickets”.
- Go to https://london.xpresstix.ca. Select the “My Account” link from the header menu. Log in, click on the order you want to change and select “Modify Tickets”.
A: Tickets will not be refunded or exchanged. The event will operate rain, shine or snow. Please dress accordingly.
However, if extreme weather or other conditions pose a threat to the safety of our visitors and staff, the event that day may be cancelled, and a new date will be provided. Check our website and social media channels for updates as well as your inbox for updates.
All email correspondence will be sent to the email the tickets were purchased under.
A: After completing your purchase, you will receive a confirmation email from xpresstix, the tickets will be attached as PDFs.
A: All tickets are final sale and non-refundable. Missed dates cannot be rescheduled.
Tickets may be exchanged up to 24hrs before your scheduled time to attend.
A: Daily Flex – Come Anytime passes provide full access to show and maze for any timeslot on your chosen date. Passes are one-time use only with limited availability.
A: Please check our event calendar at https://london.xpresstix.ca for a complete list of dates and show times.
A: Save 10% when purchasing 20-49 tickets, and save 15% when purchasing 50+. Please email infolondon@pumpkinsafterdark.com
A: Put on your 3D glasses and enter a mind-bending Monster Maze filled with eye-popping visuals, special sound effects, and immersive surprises. A costumed actor adds to the fun, but don’t worry – there are no jump scares, blood, or gore.
Recommended for the whole family!
General
A: Yes, this event is designed to be enjoyed by all ages. You will come across some spooky displays and effects however there are NO jump scares at Pumpkins After Dark. There are costumed actors roaming the path that can be waved away if needed.
A: Yes, photography and videos are allowed for personal use. Please do not cross any fencing or touch displays.
A: Yes, there are two sets of washroom facilities, including accessible washrooms, along the walking path.
A: Don’t miss our fan-favourite Witch Trial food stand, serving mini churros.
We also have concession items including popcorn, cookies, and hot chocolate. Plus, don’t forget to stop by our trick-or-treat area!
About The Show
A: Pumpkins After Dark is Canada’s award winning Halloween event. Witness the magic of pumpkins coming to life after dark in a one-of-a-kind walk through experience. Featuring over 10,000+ hand carved pumpkins, explore the magical pathway of lit pumpkin sculptures and displays, with music, sounds and special effects. With classic Halloween characters, dinosaurs and dragons, movie and pop culture icons – this family friendly event has something for everyone!
A: We use a combination of craft and real pumpkins throughout the event. Every pumpkin is hand-carved by Canadian artists, using 2D and 3D techniques. Our large installations are made of specialty craft pumpkins (a unique low density foam) to mimic the texture and density of a real pumpkin. Since these pumpkins won’t rot, our artists can design and build larger, even more impressive displays.
A: Our creative team works year-round designing, carving and building the pumpkin displays. It takes approximately 11 months to create one show. At Pumpkins After Dark, we take pride in showcasing the incredible talent of local Canadian artists. Each sculpture is meticulously hand-drawn and carved, representing hours of dedication and passion.
Don’t See An Answer To Your Question?
If you have any additional questions about the event, please contact our Pumpkins After Dark team: infolondon@pumpkinsafterdark.com